ROUTER RECOVERY · APP SUPPORT

Stabilize the recovery situation, then check the App setup

If the router stopped booting or the App does not detect a request, prepare the model, firmware, Mac network, and recovery-mode facts before deciding which step failed.

Run the Quick Check Contact Support

Do not send router passwords, Apple ID details, payment information, or full network configurations. Support normally needs only the model, firmware filename, macOS version, and visible symptom.

BEFORE CONTACTING SUPPORT

Prepare the four most useful facts

These facts turn “nothing happens” into a firmware, network, recovery-mode, or App-flow question instead of repeated guesswork.

Support Readiness

A preparation checklist before sending a support request.

  • Router model Brand, full model, hardware revision, and region Required
  • Firmware file Filename, source, and image type Required
  • Mac environment macOS version, Ethernet, and temporary IP Check
  • Current symptom LED, request, response, page, or error state Required

Do not send passwords, personal details visible on serial-label photos, Apple ID data, or payment receipts.

QUICK START

Run one clean recovery attempt in order

Each step explains what to do, why it matters, and what you should see next.

  1. Step 1

    Confirm firmware

    Choose recovery firmware for the full model, revision, and region, and make sure it is no longer inside an archive.

  2. Step 2

    Prepare network

    Set the documented temporary Mac IP, use Ethernet to the correct port, and keep recovery traffic on that interface.

  3. Step 3

    Enter recovery mode

    Only after the Mac is ready, follow the model-specific power and button sequence and observe the documented state.

  4. Step 4

    Observe App status

    Wait for the request or response. If none appears, record the state and open the matching troubleshooting path.

CHOOSE THE SYMPTOM

Open the support path closest to the current problem

Resolve the current blocker first. Do not jump to force flashing or hardware paths without exact model evidence.

NO REQUEST

The App does not detect the router

Check Ethernet, Mac IP, the correct port, firewall, firmware filename, and the recovery window.

Run the failure checklist

NETWORK SETUP

The temporary Mac IP is unclear

Use 192.168.1.254 or another recovery address only when the exact model guide requires it.

Check the static IP

DEVICE STATE

Recovery mode is uncertain

Verify the button, power sequence, LED, and recovery page instead of treating normal boot as recovery mode.

Check recovery mode

FIRMWARE

The firmware source needs confirmation

This site does not host firmware. Match the exact device at the vendor, OpenWrt, or ImmortalWrt source.

Find trusted firmware

RE-DOWNLOAD

Re-download a purchased App

Use the same Apple ID in the Mac App Store. Apple handles the purchase record.

Open the Mac App Store

BEFORE YOU START

Basic requirements and recovery boundary

Router Recovery requires macOS 13 or later, recommends Ethernet, and expects you to provide recovery firmware for the exact model.

  • macOS 13 or later.
  • Direct Ethernet through a built-in port or USB-C / Thunderbolt adapter is recommended.
  • Provide recovery firmware that matches the exact model.
  • Run a local TFTP Server only when the device guide requires it.

FAQ

App use and purchase questions

The App does not detect my router request. What should I check?

Confirm Ethernet, the temporary Mac IP, the correct router port, and recovery mode. Then check the firmware filename, served folder, firewall, and request window.

Can I use Wi-Fi?

Ethernet should carry the recovery traffic. Wi-Fi can remain available for online guides or re-downloads, but it should not replace the direct recovery connection.

Does Router Recovery provide firmware files?

No. Download firmware for the exact model from the router vendor, OpenWrt, ImmortalWrt, or another trusted source.

Does the App upload my firmware file?

It does not upload the file to the Internet. Firmware you deliberately select is used only in the local recovery workflow on a trusted network.

Does Router Recovery read or export router configuration?

No. The App does not use SNMP, request configuration files, or extract router data. Stop TFTP and restore normal network settings after recovery.

How do I re-download a purchased App?

Use the same Apple ID in the Mac App Store. Apple handles the purchase record; contact support by email if the problem remains.

STILL BLOCKED?

Send the minimum useful facts to support

Include the router brand and full model, firmware filename, macOS version, and the step where you are blocked. We usually respond within two business days.

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